I bought online. Until when can I ask for a refund?
[1]AI that answers with the source
Your company already knows the answer. Hey Otlet finds it.
Upload manuals, policies and contracts. Your team asks in plain language and gets the answer in seconds, with the exact passage of the document it came from.
- Every answer cites its source
- Learns from your team's ratings
- Each group sees only what it should
Assistant· 2 sources · 1.8 s
Online purchases can be refunded within 7 calendar days after the product is delivered .
After that, customer service offers account credit proportional to the unused period .
Reads what your company already has
PDF
Word
Markdown
Text
API
The problem
The information exists. The hard part is finding the right version in time.
Scattered documents
The policy in one folder, the contract in another, the manual still on its 2023 version. Nobody knows which one applies.
The same question, every day
“What's the refund window?” keeps coming back, and everyone on the team answers it differently.
Generic AI makes things up
A regular chatbot doesn't know your documents and answers confidently even when it doesn't know.
How it works
From document to answer in three steps.
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01
Upload your documents
Organize them in collections such as Manuals, Internal policies and HR, and add metadata like area, version and effective date.
Internal policies
Refunds, privacy, conduct
412documents184 MBsize2,318questions/30dUpdated 2 hours agoIndexed -
02
Ask in plain language
The way you'd ask a coworker. Pick a collection or ask the whole knowledge base.
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03
Check the source
Every answer lists the sources it used, with document, page and passage. The most relevant one comes first.
Cited answers
No “just trust me”. Every sentence shows where it came from.
Hey Otlet answers only from your documents and tags each statement with its source. Click the number to see the original passage.
- 1Clickable markers link the sentence to its source card, which opens right away.
- p. 4Document, page and passage on every card, from most to least relevant, with relevance shown as high, medium or low.
- ?No source, it tells you. If the answer isn't in your documents, it says it couldn't find it. It doesn't fill the gap with what the AI “thinks” it knows.
Assistant· 3 sources · 2.1 s
Terminating before 12 months incurs a 20% fee on the remaining monthly payments .
Notice must be given in writing 30 days in advance , and the customer keeps access until the end of the period already paid .
Correction
Approved by Carla Lima in Quality
Internal policies
Online purchases can be refunded within 7 calendar days, according to Refund policy v3. The 30-day window applies only to physical stores.
Memories
An assistant that learns from your team.
Whoever asks rates the answer with a thumbs up or down and says what was missing. An admin reviews it in Quality and, if the note applies to everyone, turns it into a memory with one click. AI helps write it.
Context
What the assistant needs to know about the company.Reinforcement
What it got right and should keep doing.Correction
What it got wrong and should fix or avoid.You can also add memories by hand and delete the ones that no longer apply.
Quality
See how your team rates every answer.
Satisfaction, copied answers and ratings to review in one dashboard. Answers without sources, cut short or with errors stand out, along with the documents cited in poorly rated answers.
- Review queue with the question, the answer and what the person said
- A single rating never changes everyone's answers without review
- Usage dashboard with active people, questions and conversations per period
Satisfaction92%48 ratings on 310 answers
Copied126Answers someone copied to use
To review3Ratings waiting for a decision
What is the refund window for online purchases?
The refund window is 30 days after purchase, according to the company policy.
Wrong information
Online purchases have a 7-day window. The 30 days apply only to physical stores.
All in one place
Control over the knowledge base, access and AI.
Collections and metadata
Split the knowledge base by area and use metadata to filter what goes into each answer and show it on the source card.
Groups and permissions
Grant collections per group. HR asks HR documents; customer service asks customer service documents.
Providers and models
Pick the AI provider and model that answer, including with keys from your own account.
AI preferences
Set the tone of voice, format and length of answers for the whole company.
Usage and quality
See how much the team asks, how it rates the answers and what needs attention.
API with open documentation
Bring the same cited answers to your website, app or internal system.
Who it's for
Built for the teams that answer the most questions.
Customer service
I bought online. Until when can I ask for a refund?
Source: Refund policy v3 · p. 4HR
How many vacation days can I sell this year?
Source: Employee handbook · section 6.2Legal and procurement
Does the supplier's proposal follow our procurement policy?
Source: Procurement policy 2026 · clause 4Product support
I bought the S40 robot vacuum. What are the first steps?
Source: S40 manual · p. 3
Control
Your knowledge base, your rules.
You decide what goes into the knowledge base, who can ask each collection and which AI answers.
Answers only from what's yoursAnswers come from your documents and memories, never from the AI's general knowledge.
Access by groupEach person asks only the collections granted to their group.
You choose the AIProvider and model are set by your company, not by us.
Delete whenever you wantDocuments and memories leave the knowledge base the moment you delete them.
FAQ
Frequently asked questions.
Does Hey Otlet make up answers?
No. It answers only from your documents and memories, without using the AI's general knowledge, and shows the passages it used. When the answer isn't in your knowledge base, it says it couldn't find it.
Which files can I upload?
PDF, Word (.docx), Markdown and text, up to 50 MB each, organized in collections. In a conversation you can also attach a file and ask about it.
Who sees what?
You create groups and grant collections to each one. Each person only asks the documents their group can see.
How do memories work?
Your team's ratings go to the review queue in Quality. An admin decides whether the note becomes a reinforcement or correction memory, and the assistant then checks it along with the documents. Context memories, about the company, are added by hand.
Can I choose the AI model?
Yes. In Providers and models you set which provider and model answer, and you can use API keys from your own account.
Can I use it on my website or system?
Yes. With API keys and the open documentation, the same cited answers reach your website, app or internal tool.
Stop searching. Start asking.
Tell us how your team works and we'll set up a demo with documents from your day-to-day.
or write to contato@heyotlet.com